Privacy Policy


Raymond Limited (“Raymond”) is a company incorporated under the Indian Companies Act,1913 having its registered office at Plot No.156/H.No. 2, Village Zadgaon, Ratnagiri - 415 612, Maharashtra, India. Raymond (“We”, “Us”, “Our”)knows that You (“User”, “You”, “Your”)care how Your information is used and shared, and We appreciate Your trust in Us to do that carefully and sensibly. This notice describes the Privacy Policy of www.raymondnext.com (‘Website’) and applies to Your use of the Services offered by Raymond through the Website. By using the Website and/ or availing the Services, You accept and consent to the practices described in this Privacy Policy. If You do not agree with Our policies and/ or Our practises as described herein, You may choose not to use the Services offered by Raymond.


Raymond may collect different categories of information from You to help provide the Services. By use of the Website, You expressly consent to Our use and disclosure of the information provided by You, including but not limited to Your Personally Identifiable Information in accordance with this Privacy Policy. This Privacy Policy is must be read in conjunction with and subject to the Terms of Use and other agreements, if any, that may be entered into between You and Raymond. Capitalised terms not defined herein shall have the same meaning as those ascribed to them in the Terms of Use.


1.SERVICES

The Website is an e-commerce platform that offers to its Users, a range of products in respect of which orders may be placed on the Website for delivery in India. Once the orders are successfully placed, and the requisite processing completed, the products forming part of the order will be delivered to the Users, subject to the applicable terms and conditions.


2.APPLICABILITY

This policy shall apply to all information Raymond collects from You, including but not limited to:

(a) “Personally Identifiable Information”, such as Your name, age, gender, residential address, email address, phone number and date of birth, etc.;

(b) “Non- Personal Information” such as information relating to the web pages You have viewed and Your usage patterns;

(c) “Usage Information” related to Your use of the Services, including but not limited to, location data, and time of use etc.; and

(d) “Other Information” such as any information You upload, emails that You exchange with Raymond, or any information submitted by You in the course of using the Services;

Please do not include any Personally Identifiable Information, Sensitive Personal Information or Other Information unless specifically requested as part of the registration or other applicable processes. If any information You have provided or uploaded violates the terms of this Privacy Policy or Terms of Use, Raymond may in its sole discretion, delete the same and revoke Your access to the Website if required without incurring any liability to You.

This policy does not apply to, nor does Raymond take any responsibility for, any information that is collected by any third party either using the Services or through any third party links made available to You during Your use of the Services or through any of the advertisements or any information that may be collected through BOTS.

You are responsible for ensuring the accuracy of all information including the Personally Identifiable Information, that You submit to Raymond. Inaccurate information may affect Your ability to use the Website, the information You receive while using the same and Our ability to contact You.

3. COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION AND OTHER INFORMATION

When You use Our Website, We collect and store information including Personally Identifiable Information that is provided by You from time to time while registering as a User, creating or modifying an Account, contacting customer support or otherwise communicating with Us. Our primary goal in this is to create for You a safe, efficient, smooth and customized experience. Your information allows Us to provide services related to Your use of Our Website and features that best meet Your needs, and to make Your experience safer and easier. We collect Personally Identifiable Information from You that We may consider necessary to facilitate this.

In general, You can browse the Website without telling Us who You are or revealing any Personal Information about yourself. However, once you give Us your Personally Identifiable Information, You are not anonymous to Us. Wherever possible, We will indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

We may collect Non – Personal Information by automatically tracking certain information about You based upon Your behaviour on Our Website. This information may include the URL You just came from (whether this URL is on Our Website or not), which URL You go to, next (whether this URL is on Our Website or not) Your computer browser information and Your IP address. This Non- Personal Information is compiled and analysed on an aggregated basis, and We use it for internal research on Our Users' demographics, interests and behaviour to better understand, protect and serve Our users. We use data collection devices such as ‘cookies’ on certain pages of the Website to help analyse Our web page flow, measure promotional effectiveness and promote trust and safety.

Cookies are small files placed on your hard drive that help Us provide Our services when You use Our Website. We offer certain features that are only available through the use of cookies. We use cookies to allow You to enter Your password less frequently during a session. Cookies can also help Us provide you information that is targeted to Your interests. Most cookies are ‘session cookies’, which means they are automatically deleted from Your hard drive at the end of a session. You are always free to decline Our cookies if Your browser permits, by modifying Your browser settings, although in that case You may not be able to use certain features on the Website and You may be required to re-enter Your password more frequently during a User session.

Additionally, You may encounter cookies or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties and are neither responsible nor liable for the collection or retention of data by such cookies.

A cookie is a small piece of information stored by a web server on a web browser. Cookies enable the browser to remember information specific to a given user. We may place both permanent and temporary cookies in Your computer's hard drive.

If You choose to shop or place orders on the Website, We collect information about Your shopping behaviour.

If You transact with Us and avail Our Services, some additional information such as a billing address, information about Your credit/debit card number and expiration date, and/ or other payment instrument details (“Sensitive Personal Information”) are collected by Our third party - service provider that performs the function of a payment gateway that facilitates the payments (“Payment Facility”).

Raymond is in no way responsible nor liable for the collection and/or use of Sensitive Personal Information by the Payment Facility.

If You choose to post messages on Our message boards, chat rooms or other message areas or leave feedback, We will collect that information You provide to Us.

If You send Us Other Information such as personal correspondence, by way of emails or letters, or if other Users or third parties send Us correspondence about Your activities or postings on the Website, We may collect and retain such information in a file specific to You.

While You can browse some sections of Our Website without being a registered User and not creating an Account, certain activities (such as placing an order) do require You to give Us the Personally Identifiable Information while leaving it open to You to check out as a guest instead of formally registering as a User of the Website.

4. USE OF DEMOGRAPHIC DATA, PROFILE DATA AND YOUR INFORMATION

We use Personally Identifiable Information for the purpose of providing Services, to facilitate Your use thereof to fulfil Your orders placed on Our Website and to verify Your account (if any). To the extent We use Your Personally Identifiable Information to market to You is up to You – We provide You the ability to opt out of such uses. We use Your Personally Identifiable Information to help promote a safe transaction; measure consumer interest in Our products and related services; carry out targeted advertising by informing You about online and offline offers and/or products, related services, and updates; customize Your experience; detect, and protect against, error, fraud and other criminal activity; enforce Our Terms of Use; send administrative notices and otherwise communicate with You, in connection with the provision of Services; and in such other manners as may be described to You at the time of collection of information.

We identify and use Your IP address to help diagnose problems with Our server and to administer Our Website. Your IP address is also used to help identify You and to gather broad demographic information.

We will occasionally ask You to complete optional online surveys. These surveys may ask You for contact information and demographic information (like pin code, age or income level). We use this data to tailor Your experience on Our Website, providing You with content that We think You might be interested in and displaying content according to Your preferences. Participation in these surveys is left to Your sole discretion.

5. SHARING OF PERSONAL INFORMATION

We may share Personnel Identifiable Information with Our other corporate entities, affiliates and vendors. These entities and affiliates may market to You as a result of such sharing unless You explicitly opt out.

We may disclose Your Personally Identifiable Information to third parties. This disclosure may be required for Us to provide You access to Our Website, to comply with Our legal obligations, to enforce Our Terms of Use to provide the Services required by You through our Website, to facilitate delivery of Products to You, to facilitate Our marketing and advertising activities, or to prevent, detect, mitigate, investigate fraudulent or illegal activities related to use of Our Website and to facilitate the effective provision of Services that may be availed by You. We do not disclose Your Personally Identifiable Information to third parties for their marketing and advertising purposes without Your explicit consent.

We may disclose Your Personally Identifiable Information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders or other legal process. We may disclose Your Personally Identifiable Information to law enforcement offices, third-party-rights owners or others with the good faith belief that such disclosure is reasonably necessary to: enforce Our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; protect the rights, property or personal safety of Our users or the general public. We and Our affiliates will share/provide some or all of Your Personally Identifiable Information with another business entity should We (or Our assets) plan to merge with, or be acquired by that business entity, or in the case of re-organization, amalgamation or restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to Your Your Personally Identifiable Information

6. LINKS TO OTHER SITES

Our Website may contain links to other websites that may collect information from You, including but not limited to Personally Identifiable Information. Raymond is neither responsible nor liable for the privacy practices or the content of those linked websites. Such websites may provide their own privacy policies. Please read and understand these policies before submitting any information to these websites.

7. SECURITY PRECAUTIONS

Our Website has stringent security measures in place to protect the loss, misuse and alteration of the information under Our control. Whenever You change or access Your account information, We, through our third party service providers, offer the use of a secure server with appropriate fire walls. Once Your information is in Our possession We adhere to strict security guidelines, protecting it against unauthorized access.

YOUR INFORMATION WOULD BE STORED ON DATABASES OR COMPUTING INFRASTRUCTURE OF OUR THIRD PARTY SERVICE PROVIDERS. We will ensure that such third party service providers will use industry standard physical, technical and administrative security measures to keep Your User Information confidential and secure and will not share it with third parties, except as otherwise provided in this Privacy Policy, or unless We, in good faith believe that such disclosure is necessary in special cases, such as a physical threat to You or others.

As a User of the Services, You have the responsibility to ensure data security. You should use the Services responsibly and not share Your user id or password or account information with any person. Do remember that You are solely responsible for all acts done under the account registered to You.

Given the nature of internet transactions, Raymond does not take any responsibility for the transmission of information including User Information shared. Any transmission of User Information on the internet is done at your risk, and the Raymond shall not be responsible for the circumvention of the privacy settings or security measures either by You or any third party.

While all reasonable efforts will be made to ensure that your User Information and all other information submitted by you is safe and secure, the Raymond offers no representation, warranties or other assurances that the security measures are adequate, safe, fool proof or impenetrable.

8. OPT-OUT CHOICES

We provide all Users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of Our partners – and from Us in general – after setting up an account.

9. ADVERTISEMENTS ON OUR WEBSITE

We use third-party advertising companies to serve ads when You visit Our Website. These companies may use information about Your visits to this and other websites in order to provide advertisements about goods and related services of interest to You.

10. DATA RETENTION

Raymond shall retain information that it collects or processes on behalf of Users for as long as may be needed to provide the Services. We will retain and use such information as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements with Users, and/or for the period required by law in the applicable jurisdictions.

11. ACCESSING AND UPDATING USER INFORMATION

You can change, alter of otherwise modify or update Your account information at any time using Your registered user id and accessing your Account.

You may also change and/or delete any of the information You have submitted.

Raymond at its sole discretion may permit or deny the change of any information, if it is believed the same is required to observe applicable laws.

12. RESTRICTIONS

The Website is only intended for users who are of 18 years of age or older. If You are not of the requisite age You are not to provide any information. Raymond shall have the right to revoke the provision of Services and delete accounts of Users below the age of 18 without notice.

13. YOUR CONSENT

By using the Website and/or Services and providing Your information, You consent to the collection and use of such information You disclose on the Website in accordance with this Privacy Policy, You also thereby consent to the sharing of your information with third parties in accordance with this Privacy Policy.

14. AMENDMENTS

This Privacy Policy is subject to change. If We decide to amend Our Privacy Policy, We will post those amendments on this page so that You are always aware of what information We collect, how We use it, and under what circumstances we disclose it. Continued use of the Website and Services following such amendments being notified shall constitute Your acceptance of all such amendments.

15. INQUIRIES, CONCERNS AND GRIEVANCES

Should You have any concerns, grievances or issues with the use of the Website, the Services the products sold, any related services, or this Privacy Policy, You can write to Us at cs@raymondnext.com with a thorough description, and We will endeavour to resolve the issue for You at the earliest.